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Frequently Asked Questions

Have a question about DRY AGER Aging Cabinets?

Chances are that someone else had the same thought, so we've compiled a list of the most frequently asked questions below. If you still find your query unanswered, contact us and we'll happily assist.

Click here for each category

ACCESSORIES  DELIVERY & SERVICE
GENERAL ADVICE MEAT AND THE RIGHT AGING PERIOD

Accessories

Order directly from DRY AGER: Call: +61 (03) 8401 3291 or through our online store.

Yes, for the bigger DX 1000 there is a 40 cm high metal pedestal in satin black available: DRY AGER podium.

Directly here as well, just open the files and check the first pages:

Instructions DRY AGER DX 500

Instructions DRY AGER DX 1000

This is located in the product when it’s delivered or can be downloaded here:

Operating Instructions DRY AGER DX 500

Operating Instructions DRY AGER DX 1000

You have 1 year full warranty. In addition, an extended 3 year warranty is available when purchasing the unit (for household and commercial customers).

 

Extra costs for the longer warranty will apply. Speak to our team to learn more.

The UVC bulb and the activated carbon filter should be replaced annually. These can be easily ordered through our online store, and dispatched on the next business day.

Directly to the sales and service team at DRY AGER: Call: +61 (03) 8401 3291 or email us hello@dryager.com.au

Call: +61 (03) 8401 3291

The device is ready for use (plug & play): Unboxing & Dry-Aging!

Yes, if you would like to be contacted prior to delivery we can easily organise this for you, or if you would prefer to have your unit preferred on a specific date/time, we will endeavour to meet this if possible.

Depending where you are located, we will engage with a third-party courier, and the unit/s will be standing on a pallet with very well secured strapping. We will of course try and minimise any chance of damage during delivery, however if your unit or accessory has been damaged upon arrival, please ensure that you take a photo of this and notify DRY AGER Australia and we will endeavour to have this rectified ASAP.

DX 500®
1 x Full shelf (DX0025) and 1 x bottom shelf (DX0028)

DX 1000®
1 x Hanger for meat (DX0010)

Any accessories that you have purchased, either on your online store receipt or invoice will be dispatched to you, otherwise if on back-order, will be communicated to you on the next business day after order.

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Delivery & Service

Order directly from DRY AGER: Call: +61 (03) 8401 3291 or through our online store.

Yes, for the bigger DX 1000 there is a 40 cm high metal pedestal in satin black available: DRY AGER podium.

Directly here as well, just open the files and check the first pages:

Instructions DRY AGER DX 500

Instructions DRY AGER DX 1000

This is located in the product when it’s delivered or can be downloaded here:

Operating Instructions DRY AGER DX 500

Operating Instructions DRY AGER DX 1000

You have 1 year full warranty. In addition, an extended 3 year warranty is available when purchasing the unit (for household and commercial customers).

 

Extra costs for the longer warranty will apply. Speak to our team to learn more.

The UVC bulb and the activated carbon filter should be replaced annually. These can be easily ordered through our online store, and dispatched on the next business day.

Directly to the sales and service team at DRY AGER: Call: +61 (03) 8401 3291 or email us hello@dryager.com.au

Call: +61 (03) 8401 3291

The device is ready for use (plug & play): Unboxing & Dry-Aging!

Yes, if you would like to be contacted prior to delivery we can easily organise this for you, or if you would prefer to have your unit preferred on a specific date/time, we will endeavour to meet this if possible.

Depending where you are located, we will engage with a third-party courier, and the unit/s will be standing on a pallet with very well secured strapping. We will of course try and minimise any chance of damage during delivery, however if your unit or accessory has been damaged upon arrival, please ensure that you take a photo of this and notify DRY AGER Australia and we will endeavour to have this rectified ASAP.

DX 500®
1 x Full shelf (DX0025) and 1 x bottom shelf (DX0028)

DX 1000®
1 x Hanger for meat (DX0010)

Any accessories that you have purchased, either on your online store receipt or invoice will be dispatched to you, otherwise if on back-order, will be communicated to you on the next business day after order.

Load More

General

Order directly from DRY AGER: Call: +61 (03) 8401 3291 or through our online store.

Yes, for the bigger DX 1000 there is a 40 cm high metal pedestal in satin black available: DRY AGER podium.

Directly here as well, just open the files and check the first pages:

Instructions DRY AGER DX 500

Instructions DRY AGER DX 1000

This is located in the product when it’s delivered or can be downloaded here:

Operating Instructions DRY AGER DX 500

Operating Instructions DRY AGER DX 1000

You have 1 year full warranty. In addition, an extended 3 year warranty is available when purchasing the unit (for household and commercial customers).

 

Extra costs for the longer warranty will apply. Speak to our team to learn more.

The UVC bulb and the activated carbon filter should be replaced annually. These can be easily ordered through our online store, and dispatched on the next business day.

Directly to the sales and service team at DRY AGER: Call: +61 (03) 8401 3291 or email us hello@dryager.com.au

Call: +61 (03) 8401 3291

The device is ready for use (plug & play): Unboxing & Dry-Aging!

Yes, if you would like to be contacted prior to delivery we can easily organise this for you, or if you would prefer to have your unit preferred on a specific date/time, we will endeavour to meet this if possible.

Depending where you are located, we will engage with a third-party courier, and the unit/s will be standing on a pallet with very well secured strapping. We will of course try and minimise any chance of damage during delivery, however if your unit or accessory has been damaged upon arrival, please ensure that you take a photo of this and notify DRY AGER Australia and we will endeavour to have this rectified ASAP.

DX 500®
1 x Full shelf (DX0025) and 1 x bottom shelf (DX0028)

DX 1000®
1 x Hanger for meat (DX0010)

Any accessories that you have purchased, either on your online store receipt or invoice will be dispatched to you, otherwise if on back-order, will be communicated to you on the next business day after order.

Load More

Meat and the right aging period

Order directly from DRY AGER: Call: +61 (03) 8401 3291 or through our online store.

Yes, for the bigger DX 1000 there is a 40 cm high metal pedestal in satin black available: DRY AGER podium.

Directly here as well, just open the files and check the first pages:

Instructions DRY AGER DX 500

Instructions DRY AGER DX 1000

This is located in the product when it’s delivered or can be downloaded here:

Operating Instructions DRY AGER DX 500

Operating Instructions DRY AGER DX 1000

You have 1 year full warranty. In addition, an extended 3 year warranty is available when purchasing the unit (for household and commercial customers).

 

Extra costs for the longer warranty will apply. Speak to our team to learn more.

The UVC bulb and the activated carbon filter should be replaced annually. These can be easily ordered through our online store, and dispatched on the next business day.

Directly to the sales and service team at DRY AGER: Call: +61 (03) 8401 3291 or email us hello@dryager.com.au

Call: +61 (03) 8401 3291

The device is ready for use (plug & play): Unboxing & Dry-Aging!

Yes, if you would like to be contacted prior to delivery we can easily organise this for you, or if you would prefer to have your unit preferred on a specific date/time, we will endeavour to meet this if possible.

Depending where you are located, we will engage with a third-party courier, and the unit/s will be standing on a pallet with very well secured strapping. We will of course try and minimise any chance of damage during delivery, however if your unit or accessory has been damaged upon arrival, please ensure that you take a photo of this and notify DRY AGER Australia and we will endeavour to have this rectified ASAP.

DX 500®
1 x Full shelf (DX0025) and 1 x bottom shelf (DX0028)

DX 1000®
1 x Hanger for meat (DX0010)

Any accessories that you have purchased, either on your online store receipt or invoice will be dispatched to you, otherwise if on back-order, will be communicated to you on the next business day after order.

Load More

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