Frequently Asked Questions
Have a question about DRY AGER Aging Cabinets?
Chances are that someone else had the same thought, so we've compiled a list of the most frequently asked questions below. If you still find your query unanswered, contact us and we'll happily assist.
Click here for each category
ACCESSORIES DELIVERY & SERVICE
GENERAL ADVICE MEAT AND THE RIGHT AGING PERIOD
Accessories
Order directly from DRY AGER: Call: +61 (03) 8401 3291 or through our online store.
Yes, for the bigger DX 1000 there is a 40 cm high metal pedestal in satin black available: DRY AGER podium.
The UVC bulb and the activated carbon filter should be replaced annually. These can be easily ordered through our online store, and dispatched on the next business day.
Directly to the sales and service team at DRY AGER: Call: +61 (03) 8401 3291 or email us hello@dryager.com.au
Yes, if you would like to be contacted prior to delivery we can easily organise this for you, or if you would prefer to have your unit preferred on a specific date/time, we will endeavour to meet this if possible.
Depending where you are located, we will engage with a third-party courier, and the unit/s will be standing on a pallet with very well secured strapping. We will of course try and minimise any chance of damage during delivery, however if your unit or accessory has been damaged upon arrival, please ensure that you take a photo of this and notify DRY AGER Australia and we will endeavour to have this rectified ASAP.
DX 500®
1 x Full shelf (DX0025) and 1 x bottom shelf (DX0028)
DX 1000®
1 x Hanger for meat (DX0010)
Any accessories that you have purchased, either on your online store receipt or invoice will be dispatched to you, otherwise if on back-order, will be communicated to you on the next business day after order.
Delivery & Service
Order directly from DRY AGER: Call: +61 (03) 8401 3291 or through our online store.
Yes, for the bigger DX 1000 there is a 40 cm high metal pedestal in satin black available: DRY AGER podium.
The UVC bulb and the activated carbon filter should be replaced annually. These can be easily ordered through our online store, and dispatched on the next business day.
Directly to the sales and service team at DRY AGER: Call: +61 (03) 8401 3291 or email us hello@dryager.com.au
Yes, if you would like to be contacted prior to delivery we can easily organise this for you, or if you would prefer to have your unit preferred on a specific date/time, we will endeavour to meet this if possible.
Depending where you are located, we will engage with a third-party courier, and the unit/s will be standing on a pallet with very well secured strapping. We will of course try and minimise any chance of damage during delivery, however if your unit or accessory has been damaged upon arrival, please ensure that you take a photo of this and notify DRY AGER Australia and we will endeavour to have this rectified ASAP.
DX 500®
1 x Full shelf (DX0025) and 1 x bottom shelf (DX0028)
DX 1000®
1 x Hanger for meat (DX0010)
Any accessories that you have purchased, either on your online store receipt or invoice will be dispatched to you, otherwise if on back-order, will be communicated to you on the next business day after order.
General
Order directly from DRY AGER: Call: +61 (03) 8401 3291 or through our online store.
Yes, for the bigger DX 1000 there is a 40 cm high metal pedestal in satin black available: DRY AGER podium.
The UVC bulb and the activated carbon filter should be replaced annually. These can be easily ordered through our online store, and dispatched on the next business day.
Directly to the sales and service team at DRY AGER: Call: +61 (03) 8401 3291 or email us hello@dryager.com.au
Yes, if you would like to be contacted prior to delivery we can easily organise this for you, or if you would prefer to have your unit preferred on a specific date/time, we will endeavour to meet this if possible.
Depending where you are located, we will engage with a third-party courier, and the unit/s will be standing on a pallet with very well secured strapping. We will of course try and minimise any chance of damage during delivery, however if your unit or accessory has been damaged upon arrival, please ensure that you take a photo of this and notify DRY AGER Australia and we will endeavour to have this rectified ASAP.
DX 500®
1 x Full shelf (DX0025) and 1 x bottom shelf (DX0028)
DX 1000®
1 x Hanger for meat (DX0010)
Any accessories that you have purchased, either on your online store receipt or invoice will be dispatched to you, otherwise if on back-order, will be communicated to you on the next business day after order.
Meat and the right aging period
Order directly from DRY AGER: Call: +61 (03) 8401 3291 or through our online store.
Yes, for the bigger DX 1000 there is a 40 cm high metal pedestal in satin black available: DRY AGER podium.
The UVC bulb and the activated carbon filter should be replaced annually. These can be easily ordered through our online store, and dispatched on the next business day.
Directly to the sales and service team at DRY AGER: Call: +61 (03) 8401 3291 or email us hello@dryager.com.au
Yes, if you would like to be contacted prior to delivery we can easily organise this for you, or if you would prefer to have your unit preferred on a specific date/time, we will endeavour to meet this if possible.
Depending where you are located, we will engage with a third-party courier, and the unit/s will be standing on a pallet with very well secured strapping. We will of course try and minimise any chance of damage during delivery, however if your unit or accessory has been damaged upon arrival, please ensure that you take a photo of this and notify DRY AGER Australia and we will endeavour to have this rectified ASAP.
DX 500®
1 x Full shelf (DX0025) and 1 x bottom shelf (DX0028)
DX 1000®
1 x Hanger for meat (DX0010)
Any accessories that you have purchased, either on your online store receipt or invoice will be dispatched to you, otherwise if on back-order, will be communicated to you on the next business day after order.
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CONTACT US
Distributor for Australia & NZ
e: sales@dryager.com.au
p: 1300 113 115
Victoria: 35 Shirley Way EPPING VIC 3076
New South Wales: 9 Mcilwraith Street WETHERILL PARK NSW 2164
Western Australia: 21 Hoyle Road, Hope Valley WA 6165
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Monday to Friday 8am - 4:30pm